Refund Policy
Commercial Cleaning Operations Optimization System™
Effective Date: January 1, 2025
This Refund Policy ("Policy") governs all purchases of consulting, implementation, and optimization services provided by Vence Logistics ("Company," "we," "us," or "our"). By purchasing or initiating any service, the client ("Client," "you," or "your") acknowledges, accepts, and agrees to be legally bound by the terms set forth below. This Policy should be read together with our Terms of Service.
1. Nature of Services
All services provided by Vence Logistics are customized consulting, advisory, and system implementation engagements specifically tailored to each Client's operations. Deliverables — including audits, frameworks, scheduling and routing systems, dashboards, automations, training materials, standard operating procedures, and access to proprietary methodologies — are non-tangible, intellectual, and considered irrevocable once work has been initiated. Because of the bespoke and knowledge-based nature of these services, they cannot be returned, "unsent," or unbuilt once delivery begins.
2. Payment Terms
All payments are collected in full and upfront prior to commencement of services, unless an alternative payment arrangement is expressly agreed upon in writing and signed by an authorized representative of the Company. By submitting payment, the Client confirms acceptance of this Policy in its entirety and authorizes the Company to begin work in accordance with the agreed scope.
3. Refund Eligibility
Refund requests will only be considered if all of the following conditions are met: (a) the request is submitted in writing to Vencelogisticsus@gmail.com within three (3) business days of the original payment date; (b) no substantial work, onboarding, audit, system build, or material delivery has occurred; and (c) the Client has not been granted access to any proprietary tools, frameworks, dashboards, or systems. Any refund approved at the Company's sole discretion will be partial and subject to deductions for time already invested, administrative processing fees, payment-processor fees, and any third-party costs incurred on the Client's behalf.
4. Non-Refundable Conditions
No refunds, in whole or in part, will be issued under any of the following circumstances: (i) onboarding has been completed or initiated; (ii) any audit, discovery session, or strategy session has taken place; (iii) any system, framework, or automation has been built, configured, or delivered; (iv) any materials, SOPs, templates, or training content have been shared or delivered; (v) the Client has been granted access to any proprietary system, dashboard, or methodology; or (vi) more than three (3) business days have elapsed since the original payment date.
5. Performance-Based Adjustments
In the event the Client is not fully satisfied with the results of the engagement, the Company will, in lieu of a refund, provide reasonable additional support, optimization, troubleshooting, or revisions intended to address the Client's concerns. This commitment reflects the Company's dedication to outcomes while recognizing that consulting and implementation services cannot be reversed once delivered.
6. Client Responsibilities
The Client acknowledges that the success of any engagement depends in large part on their own implementation, cooperation, and execution. No refund will be issued where outcomes are affected by, including but not limited to: failure to implement recommended systems, lack of participation in scheduled sessions, delays in providing requested information or access, staff non-cooperation, deviation from agreed workflows, or external business factors beyond the Company's control.
7. Chargebacks and Disputes
The Client agrees to contact the Company directly and attempt to resolve any dispute in good faith before initiating a chargeback, payment reversal, or dispute with any bank, credit card issuer, or payment processor. Filing a chargeback without first attempting resolution constitutes a material breach of this Policy. The Company reserves the right to provide payment processors with this Policy, signed agreements, communications, deliverables, system access logs, and any other proof of work to contest such disputes. The Client further agrees to be responsible for any chargeback fees, legal fees, and collection costs incurred by the Company as a result of an unjustified chargeback.
8. Modifications to This Policy
The Company reserves the right to modify, amend, or update this Policy at any time. The version in effect at the time of purchase shall govern that transaction. Continued engagement with the Company following any updates constitutes acceptance of the revised Policy.
9. Governing Law
This Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles. Any disputes arising from or relating to this Policy shall be resolved in accordance with the dispute resolution provisions set forth in the Vence Logistics Terms of Service.
10. Agreement
By purchasing, paying for, or initiating any service from Vence Logistics, the Client expressly confirms that they have read, understood, and agreed to the terms of this Refund Policy in its entirety, and acknowledges that this Policy forms a binding part of the overall agreement between the Client and the Company.
Contact
Questions regarding this Refund Policy should be directed to Vencelogisticsus@gmail.com or (561) 527-1506. Vence Logistics, Fort Lauderdale, FL.